Signing up is easy!
Create an account at https://crypto.com.my/account/register and enter your name, email, and password. It’s free to join, and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program, so you can kick back, sign in, and earn points!
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Our rewards program is a program that allows members to earn more perks the more they engage with us. In addition, members receive reward points for each purchase, which can redeem towards the cost of future purchases.
You also earn points for sharing with friends, following us on social media, and leaving product reviews, and you are even gifted with bonus points for celebrating your birthday! In addition to earning points, members can get exclusive access to coupons, launches, promotions, giveaways, and more. You can view the complete list of perks on our rewards page.
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We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
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The rewards page is your roadmap to all your points and perks. You can access all your information by visiting our rewards page https://crypto.com.my/pages/rewards.
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You will only receive points for purchases made after creating your rewards account, and make sure to create an account before placing an order so you can receive points!
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For further assistance, please contact us at support@crypto.com.my or live chat. Our team will be happy to assist you with merging your accounts.
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Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit https://crypto.com.my/pages/rewards to get started.
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Exchanging your points for great rewards couldn't be easier! Visit https://crypto.com.my/pages/rewards to view our great reward options, and click the 'Redeem' button to redeem your chosen reward. Then, copy and paste your code at checkout.
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Nope! That’s the best part about being a rewards member! Of course, you will always be able to earn more points by shopping with us, engaging with our brand online, and through seasonal sales.
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Yes. If you are returning the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
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Nope! Your points will never expire.
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You won’t receive points if you return your purchase or if your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.
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Yes! You work hard to earn points, and we want you to feel confident that your points are right where they should be in your account! The first thing to note is that there may be a delay in our systems communication, and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account, you can also troubleshoot it with these tricks:
1. Try to refresh your browser.
2. Try to log out and then back into your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is inaccurate, please contact us at support@crypto.com.my or live chat for further assistance. Our team will look into the issue for you.
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We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that you entered a mistype in one of the email addresses or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking 'send' after each one rather than uploading them all at once.
If you are still having problems using the email referrals, we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. For further assistance, please contact us at support@crypto.com.my or live chat.
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Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be first-time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your rewards page or through the use of your unique referral link, also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens, you will receive an email informing you that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
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Add your birthday under ways to earn points at https://crypto.com.my/pages/rewards. On your birthday, we will send you a unique bonus point annually.
If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days.
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Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30-day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact us at support@crypto.com.my or live chat for further assistance. We will be happy to assist you.
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Go to https://crypto.com.my/account/register and fill in your details under 'Create account'.
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Go to https://crypto.com.my/account/login and enter your email address and password under 'Login'.
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Go to https://crypto.com.my/account/login and enter your email address under 'Forgot your password?'. You will receive an email link to reset/change your password.
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Go to https://crypto.com.my/account/login, log in to your account, head to 'Account details' and then to 'View addresses'. You can edit/update your phone number and address and save them for future orders.
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Visit our 'All Products' https://crypto.com.my/collections/all and find the item you are looking for. We recommend that you use the featured and best-selling filters; you can also order items by price, from the low to the high or the high to the low.
If you know what to buy, you can use the search engine at the top of the webpage to find what you are looking for quickly.
Once you have your favourite items in your cart, click on them to place your order. Don't wait too long, as high-demand items may be out of stock, even if they are in your cart.
Select the address you would like your items to be sent. Next, select a payment method and confirm payment. It's that simple!
Check your email, where you will receive an order confirmation email with your order details. For order updates, you'll get shipping and delivery updates by email. You can also track your order status on our website, and if you have any questions, please get in touch with us at support@crypto.com.my or live chat for further assistance.
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To view your order information and history, log in to your account, and go to 'Order history'. View the order corresponding to your order number. You can also view your order information through the order confirmation email sent to you. Please get in touch with us at support@crypto.com.my or live chat for further assistance.
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You can’t amend the quantity of the item(s), remove or add item(s), or change the payment method.
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Once your order has been placed successfully, you will not be able to cancel it.
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If your order was cancelled and your payment was captured, you will be refunded via your original payment method. Please allow up to 14 working days for the payment to be refunded. Once your refund is processed, you will receive a notification email. After we have refunded you, it might take up to 7 working days or more to see it reflected in your account. This depends on your payment services provider. If you have not received your refund after 7 working days, contact your payment processor directly for assistance.
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We currently offer shipping with order tracking services.
Enter your home or office address when purchasing, and we'll ship the order to the destination of your choice.
Shipping rates will vary based on your order and are calculated based on your location and the weight of the shipment. Actual shipping charges will be displayed and calculated at checkout.
When your order ships, we will send you a shipping confirmation email.
You should also know the following:
1. During sales and promotions, shipping times may be longer than usual.
2. Shipping times are Monday to Friday, excluding Saturdays, Sundays and public holidays.
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We are committed to delivering your order as quickly as possible in compliance with the rules and regulations of the authorities of the delivery destination. Orders containing dietary supplements might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.
Please note that estimated delivery dates/times are our best approximations and may be subject to conditions such as shipping restrictions, payment authorizations, and stock availability.
Please check with your local authorities on the relevant import regulations before placing an order. We shall not be held responsible for any delays in order delivery due to actions by the authorities at the delivery destination.
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To track your order, please log in to your account. You can check the status of your order at any time in your 'Order history'.
You will still receive a tracking number in your shipping confirmation email. Find and click on the corresponding tracking number in your shipping confirmation email, and you will be navigated to the online tracking system of the designated courier.
Please get in touch with us at support@crypto.com.my or live chat for further assistance.
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If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order.
To track your order, please log in to your account. You can check the status of your order at any time in your 'Order history'.
You will still receive a tracking number in your shipping confirmation email. Find and click on the corresponding tracking number in your shipping confirmation email, and you will be navigated to the online tracking system of the designated courier.
Please get in touch with us at support@crypto.com.my or live chat for further assistance.
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Unfortunately, we are unable to redirect the order once your items have been shipped.
Please ensure you provide the correct shipping address. Please check your address carefully when placing an order and ensure you choose the right location in the shipping address field. To remove an outdated or incorrect address from your account, please log in to your account and edit/update your address in 'View addresses'.
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No one is available at the delivery address to receive the package. In most cases, the courier will leave an 'unable to deliver' note at the location, and it's up to you to follow up and arrange another delivery date.
Most of our couriers will attempt to deliver your package two times and may require a signature upon delivery. However, it is generally up to the courier's discretion to determine whether a signature is required.
If the courier cannot leave your package, the courier will try to call you to check your availability and attempt delivery. If the first round of delivery is unsuccessful, the courier will contact you using the given contact number to reschedule another delivery date.
If you have not received the package after two delivery attempts, the package will be returned to us. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
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We are unable to ship to any P.O. Box, military or protected areas. Shipping charges for failed attempted delivery to such restricted areas will be borne by you.
We accept delivery to the hotel. You will have to provide your room number and local contact information. Delivery will only be made to the Hotel Reception, and you are required to inform the reception of pending delivery. Once the order has been delivered to the reception, it will be considered delivered. We shall not be held responsible for any lost orders after the reception has accepted the goods.
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There are restrictions, peak surcharges, and delays during the pandemic due to space limitations, flight constraints, and strict custom clearance. However, please note that it is the customers' responsibility to know their country's laws regarding what can and cannot be shipped to you.
We are not responsible for any tariffs or customs regulations. We try our very best to keep up with the laws of countries around the world. However, they do change often, and we cannot be 100% sure that we are up to date on them so please check with your customs office.
Each country has different laws and regulations about buying products from other countries. So before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We will always ship discreetly and in a way that will best help you receive your order.
We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.
We will not knowingly ship any products to any countries that may require any license and will not be held responsible for any problems that result at your local customs office. No refunds will be given for items seized at your local customs office or not delivered unless returned to us.
We will not be held liable for customs duties or taxes from your local customs office. Any duties or taxes that may apply are your responsibility; we will help you to the best of our knowledge. By placing an order on our website, you agree to the terms and conditions of crypto.com.my.
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Our return policy is only applicable to damaged or defective item(s) purchased through our website within 30 days of receiving your order. If you have received an item(s) which is damaged or defective, we will refund these item(s) and the shipping charges as soon as we receive them and inspect the condition of the item(s).
If your item(s) is damaged or defective, please contact us at support@crypto.com.my or live chat for further assistance. Our customer service team will assist you with the return process.
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Once we receive your returned item(s), we have checked the condition of the returned item(s) and comply with our refund policy. This may take up to 3 working days.
After the return has been approved, it takes up to 14 working days for the refund to be made to your payment services provider. Once we have processed your refund, you will receive a confirmation email.
Please allow up to 7 working days for your account to be credited. Please get in touch with your payment processor directly for further information if you do not receive your refund after 7 working days.
Refunds will be based on the value of the merchandise as reflected on your invoice. Shipping charges from your order will only be refunded if the return is due to a damaged or defective item(s). We will issue the refund to your original payment method.
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Our exchange policy is only applicable to damaged or defective item(s) purchased through our website within 30 days of receiving your order. If you have received an item(s) which is damaged or defective and wish to exchange your item(s), please contact us at support@crypto.com.my or live chat for further assistance. Our customer service team will assist you with the return process.
Please note that an exchange is subject to stock availability, and we reserve the right to exchange the item(s) of a similar value, giving you a refund via the original payment method or any other methods at the discretion of crypto.com.my.
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We want our customers to be satisfied with their purchases.
We recommend that you read our Returns, Refunds and Exchanges Policy prior to purchasing from our website so that you are familiar with our policies. We also recommend that you inspect any item(s) we deliver to you immediately to ensure that you are satisfied with the item(s), including that it is in good condition.
This Return Policy only applies to damaged or defective item(s) purchased through our website within 30 days of receiving your order.
You may return your item(s) for any of the following reasons:
1. You received damaged item(s) in your package.
2. The item(s) you received is defective.
Under what circumstances are products non-returnable:
1. Item(s) purchased more than 30 days ago.
2. The item(s) is not damaged or defective.
3. You changed your mind because of the wrong selection or found it cheaper elsewhere.
If your return meets all the requirements above and you wish to proceed with your return, please have your order number ready and contact us at support@crypto.com.my or live chat for further assistance. Our customer service team will assist you with the return process.
Our customer service team will verify the reason for the return and may request photos of the damaged or defective item(s). All damaged or defective item(s) must be returned to us in order to be eligible for a refund or exchange. We will conduct an evaluation within 3 days starting from the day we receive your returned items. You will receive an email confirmation once we receive the returned item.
If your return is valid, we will process your refund or replacement based on what you have indicated to our customer service team. Please note that an exchange is subject to stock availability, and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of crypto.com.my.
If your return is invalid, we will notify you and arrange for the item(s) to be returned. Shipping charges will apply for item(s) to be returned. We reserve the right to refuse any return, refund, or exchange that is deemed inappropriate or unreasonable.
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Special promotions run regularly at crypto.com.my with limited-time offers or while stocks last. We also issue special promo codes that you can use on your future orders. However, no price adjustment in any form will be provided for previous orders.
Sign up for our newsletter to always receive our offers on time.
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Only one promo code can be used per order.
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Please check that the promo code is still valid and has not expired. Then refer to the terms and conditions of that promotion. Please contact us at support@crypto.com.my or live chat if you require further assistance.
Promo codes cannot be applied to discounted/promotional item(s).
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All promotions are subject to our terms and conditions, and you cannot use expired promotions.
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Terms and Conditions
1. Ongoing promotion is not applicable to other online store discounts, offers, promotions or redemption/promo codes.
2. Promotion is valid for a limited time only, while stocks last.
3. Redemption/promo codes are not valid for discounted/promotional item(s).
4. Redemption/promo codes are non-transferable and can only be used once per account.
5. Only one redemption/promo code can be used per order.
All promotions and offers on crypto.com.my are subject to a set of terms and conditions. Promotions are not exchangeable for cash, voucher or in any other form. Promotion is only valid at crypto.com.my online store. We reserve the right to modify or terminate the promotion at any time without prior notice. All terms and conditions are subject to change without prior notice. In the event of a dispute, our decision is final.
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Crypto PPARs (Chlorella sorokiniana W87-10) is a unique strain of freshwater green microalgae, developed by Prof. Dr. Wang Shun Te through 30 years of research and development. It is an oval, single-celled plant with an average size of 4-8µm. Crypto PPARs is the only algae product that has obtained the Health Food Certificate (No. A00066) issued by the Department of Health, Taiwan in 2005.
Crypto PPARs is the most natural and complete food source. Crypto PPARs is rich in natural nutrients in proportions that are ideal for our body's specific needs. For example, Crypto PPARs is rich in vitamins, amino acids, fatty acids, and minerals essential for healthy cell growth and overall health maintenance. Crypto PPARs is also rich in antioxidants such as chlorophyll, phycocyanin and β-carotene, which have been reported to have anti-ageing and anti-cancer properties. In addition, an abundant amount of Crypto PPARs growth factor (CGF) and an all-natural form of PPAR agonists Alpha, Beta, and Gamma (α、β、γ) allow for rapid cell renewal, repair, growth and healing.
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Authentic Crypto PPARs products are available at our online store. All Crypto PPARs products are directly imported from International Cryptomonadales Biotechnology Co., Ltd (ICBC) Taiwan.
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Crypto PPARs has obtained a halal certificate, which ensures the features and quality of the products according to the rules established by the Islamic Council that allow the use of the mark Halal.
If you are a Muslim customer and would like to know our latest halal certificate status, please get in touch with us at support@crypto.com.my or live chat for further assistance.
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Crypto PPARs obtained the Health Food Certificate (No. A00066) issued by the Department of Health, Taiwan with verification, capable of:
1. Regulate blood lipid function
It helps lower blood triglycerides.
It helps lower blood LDL cholesterol.
2. Regulate blood sugar function
For those with high fasting blood sugar levels, it helps to assist in regulation.
3. Immunomodulatory function
It helps promote immune cell proliferation.
It helps promote phagocytic activity.
It helps boost natural killer cell activity.
It helps to promote the secretion of IFN-γ cytokines.
If you need product advice, please get in touch with us at support@crypto.com.my or live chat for further assistance.
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Our products are restocked regularly, depending on stock availability and demand. If one of our products is out of stock, please contact us at support@crypto.com.my or live chat for further assistance. We'll let you know when it's back in stock.
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Pay with PayPal
When you make a payment, you can choose how you want to pay for your purchases:
1. When you select 'Pay with PayPal' on the checkout page after placing an order, you will be redirected to the PayPal payment page, where you can log in to your PayPal account using your registered email address. If you don't have a PayPal account, you can follow its instructions to create one.
2. If you don't want to use your PayPal account or create a PayPal account, you may still pay via PayPal by clicking on the 'Pay with a Bank Account or Credit Card' option on the PayPal payment page. You will be redirected to a PayPal payment page, 'Check out as a guest,' where you can enter your email address, turn to a secure page, and enter your debit or credit card information to complete your payment safely via PayPal.
For further assistance, please get in touch with us at support@crypto.com.my or live chat.
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Please try again and make sure you provided the correct login details, card number, expiration date, etc. If the problem persists, please get in touch with your card issuer or try another payment method. For further assistance, please contact us at support@crypto.com.my or live chat.
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